1. When should I make a reservation?+
The sooner the better. Early planning ensures product availability. A reservation will confirm the items you need will be available on the day you requested.
2. Can you help me to determine the items I might need?+
Yes, our event rental professionals are always available to help you with your event. We can suggest items to you to help your event look beautiful yet run smoothly.
3. What about changes to my order?+
Changes are best made 72 hours prior to your event but because certain items may be specially ordered just for your event some items do require two weeks advanced notice to cancel. Additions to your order are always welcome subject to availability. Please remember we always do our best to accommodate your needs.
4. What is the rental period?+
Most prices are a one time charge and based on a per event fee for up to a three day time period. Beyond this additional charges are applied. We do charge for all time out, whether the equipment is used or not. Items may be rented for longer periods of time.
5. What is the charge for pickup and delivery?+
The fee is based on the size of the order, the distance we travel and any out of the ordinary requests.
6. When will my items be delivered?+
Our trucks have many stops during the day. Schedules are made well in advance. You may request AM or PM delivery/pickups. We generally are able to accommodate specific time deliveries for those special circumstances.
7. How and when do I pay?+
Full payment is due before items are released to the customer. A payment in advance on the reservation ensures that those items will be held just for you for a specific date. Credit or debit cards are required to rent items. Other payments can be accepted upon return. We accept American Express, Discover, MasterCard and Visa.
8. What is my responsibility when items are returned?+
All items should be returned as they were received. Tables and chairs should be knocked down, stacked, and ready for pickup. Dishes and glassware should be cleaned and repacked in the containers in which they were received. Please ask for specific cleaning instructions from your rental store coordinator.
9. What happens if something is broken, damaged or missing?+
We do charge for all missing, broken, and damaged items at full replacement cost. Be sure equipment is secured when not in use and protected from the weather. To relieve the renter of accidental damage to rented items we do offer an optional equipment protection plan. The fee is 14% of the rental. All items damaged or broken must be returned to the rental center to be covered under this plan. Missing items will not be covered. This optional plan is decided in advanced and is non-refundable.
10. Do you set up or take down items which are delivered?+
Services are available for an additional fee but these arrangements must be made in advance. When tents are ordered our staff will set them up and take them down for you.
11. Why should I choose your company to rent from?+
We are a dedicated rental company who have been in business over 45 years. We take pride in our equipment and will have them ready for your immediate use. We have a professional caring staff who will help you make your event a success.